This User Agreement (hereinafter referred to as the «Agreement») is an offer to the User of the Site to conclude a contract (adhesion contract) with the Copyright Holder (collectively referred to as the «Parties») for the provision of information services and the use of the ySoul.com Site and Site Services under the conditions set forth below.
Visiting the ySoul.com Site, registering/logging in on the Site, posting any information on the Site, using any of the services/Services provided by the Site, or using the Site in any other way constitutes unconditional, complete, and irrevocable acceptance (acceptance) of the terms of this Agreement.
This Agreement is considered concluded at the moment the User of the Site performs any of the above-mentioned actions, does not require bilateral signing, and exists in electronic form.
1.1. In this Agreement, the following words and expressions, unless the context requires otherwise, have the following meanings:
1.1.1. Site – a collection of web pages on the Internet belonging to ySoul.com, unified by a single theme, design, and domain address space of ySoul.com; integrated software and hardware tools and technological systems containing the necessary functional subsystems, ensuring the acceptance of the Agreement terms by the User of the Site and interaction between the Parties, providing services to the User of the Site, and includes mobile applications «ySoul» developed based on it, available for download in the App Store and Google Play;
1.1.2. Service – functional capabilities, services, tools available to Users of the Site;
1.1.3. Copyright Holder – Consult Software Ltd, which holds exclusive rights to the Site;
1.1.4. Site User – an individual who uses the Site in any manner;
1.1.5. Client – a Site User registered on the Site as a «User,» who submits a request for a Consultation by posting a Question in the Chat and/or in the general «Questions» section on the Site;
1.1.6. Expert – a Site User registered on the Site as an «Expert,» who intends to provide and/or provides Consultations to the Client;
1.1.7. Moderator – a Site User registered on the Site as an «Expert,» who voluntarily and without compensation, at the suggestion of the Copyright Holder, monitors compliance with this Agreement;
1.1.8. Administrator – a Site User who is a representative of the Copyright Holder and possesses unlimited authority;
1.1.9. Profile – a set of data about the Site User that has identifying characteristics, in particular, a system identifier «login,» email address, mobile phone, creation date, presence of Questions, Consultations, and other data. The Profile is intended for storing personal data of the Site User, viewing, and managing the available functional capabilities of the Site and/or Services provided by the Site. The Profile is part of the Site and cannot be considered a separate Service. After registration and subsequent authorization, the Site User is provided access to the Profile free of charge and in accordance with this Agreement but does not have ownership rights to it;
1.1.10. Personal Account – a part of the Site that allows the Site User to manage their Profile, including posting, modifying, or deleting their personal data and/or other information specified during registration;
1.1.11. Question – a message in text and/or audio/video format addressed to a specific Expert or not, representing a request for a Consultation and posted in the Chat and/or in the general «Questions» section on the Site;
1.1.12. Consultation – a set of text messages, files (including audio/video), and other information transmitted in the Chat between the Client and the Expert and/or in the general «Questions» section on the Site;
1.1.13. Chat – a special information space on the Site used for posting requests for Consultations and providing Consultations;
1.1.14. Content – any informational materials, including text, graphic, audio, video, and other materials posted by Site Users on the Site and/or accessible using the Site/Service, including posted Questions, comments, Consultations.
2.1. The use of the ySoul.com Site provides the possibility for Site Users to:
— View Content on the Site;
— Register/log in on the Site;
— Post Content on the Site, including Questions, Blogs, and Consultations;
— Use other services/Services provided by the Site;
— Use the Site in other ways.
2.2. By using the ySoul.com Site, the Site User confirms that before any use of the Site, including the services/Services provided by the Site, they have read the terms of this Agreement and the Mandatory Documents mentioned herein, agree to and accept all terms of the Agreement and such Mandatory Documents in full, without any reservations, exceptions, or limitations on their part, and undertake to comply with them. The Mandatory Documents mentioned in this Agreement are an integral part of this Agreement. The Mandatory Documents are as follows:
2.2.1. The Privacy Policy, posted and/or accessible on the Internet at: www.ySoul.com/help/privacypolicy, which contains the conditions for providing and using personal information, including the personal data of the Site User.
2.3. If the Site User does not agree with any of the terms of this Agreement and/or the Mandatory Documents mentioned herein, or if the Site User does not have the right to conclude this Agreement, the Site User must immediately cease any use of the Site, including the services/Services provided by the Site.
2.4. The Site User agrees and confirms that they use the Site at their own discretion and assess the risks of such use independently. The Site User also agrees that the services/Services are provided by the Site «as is.» The Site User is not provided with any guarantees that:
2.4.1. The Site and the services/Services provided by the Site will meet the requirements and expectations of the Site User to any extent;
2.4.2. Access to the Site and/or the services/Services provided by the Site will be continuous, reliable, fast, and accurate;
2.4.3. Any materials, information, including Content, posted on the Site and/or obtained using the services/Services provided by the Site, will meet the requirements and expectations of the Site User to any extent and/or will be accurate and reliable;
2.4.4. Any errors, inaccuracies, and discrepancies in the materials, information, including Content, posted on the Site and/or obtained using the services/Services provided by the Site, will be corrected.
2.5. The ySoul.com Site, like the Copyright Holder, is not the employer of the Experts and does not enter into any agreements with the Experts other than this Agreement. The Expert is an independent contractor, not an employee, agent, or partner of the Site or the Copyright Holder.
2.6. The Site has the right to send users informational and/or promotional emails and/or Push notifications related to the services/Services provided by the Site. The Site provides Site Users with an interface that allows them to partially or fully opt out of receiving such emails and/or Push notifications. A link to the interface is included in the text of the emails sent.
3.1. The Site User has the right to:
3.1.1. Use the Site and the services/Services provided by the Site strictly in accordance with this Agreement;
3.1.2. Register/log in on the Site;
3.1.3. Post materials, information on the Site, including Content;
3.1.4. Submit a request for a Consultation in the Chat with an Expert and/or in the general «Questions» section on the Site.
3.2. The Site User is prohibited from:
3.2.1. Requesting from an Expert (directly and/or indirectly) the provision of a Consultation without using the Site or the services/Services provided by the Site (bypassing the Site);
3.2.2. Undertaking any other actions that may lead to establishing contact or interaction with an Expert without using the Site or the services/Services provided by the Site (bypassing the Site);
3.2.3. Posting in the Profile, transmitting, or exchanging in any way personal/contact data with an Expert, including mobile phone numbers, email addresses, ICQ numbers, Skype numbers, bank card numbers, as well as other payment details and/or contact information;
3.2.4. Registering on the Site before reaching the age of 18 (eighteen);
3.2.5. Registering multiple Profiles;
3.2.6. Using disrespectful, threatening, obscene, rude, and vulgar expressions when posting Content on the Site, in reviews, including in the Chat between the Client and the Expert;
3.2.7. Insulting or otherwise expressing disrespect towards other Site Users;
3.2.8. Posting links to other resources, except for the Site, when providing a Consultation;
3.2.9. Distributing advertising or spam on the Site or using the Site and the services/Services provided by the Site;
3.2.10. Copying text from other sites, except for quotes with source attribution;
3.2.11. Copying text from the ySoul.com Site to other sites without special prior permission from the Administrator, except for quotes with source attribution;
3.2.12. Using the Site and the services/Services provided by the Site for illegal purposes;
3.2.13. Committing unlawful actions using the Site and the services/Services provided by the Site.
3.2.14. Disclosing any personal information about Site Users, including contact and payment details, and correspondence with other Site Users in the Chat.
3.2.15. Using the Site as a payment system.
3.3. The expert has the right:
3.3.1. The rights provided in paragraphs 3.1.1–3.1.3 of this Agreement;
3.3.2. Provide Clients with Consultations in the Chat with the Client and/or in the general «Questions» section on the Site;
3.3.3. Set any price for their services in providing Consultations, as well as provide such services free of charge at their discretion;
3.3.4. Choose the method of providing the Consultation – text or audio/video format – at their discretion;
3.3.5. Maintain a personal blog on the Site, and engage in discussions on the forum on the Site.
3.4. The Expert is prohibited from:
3.4.1. Engaging in actions specified in paragraphs 3.2.4–3.2.13 of this Agreement;
3.4.2. Posting in the Profile, transmitting, or exchanging in any way personal/contact data with the Client, including mobile phone numbers, email addresses, ICQ numbers, Skype numbers, bank card numbers, as well as other payment details and/or contact information;
3.4.3. Posting links to any files, objects (graphic, audio, video, text, and others), that contain or mention in any way any personal/contact data, links to personal websites/blogs/social media pages, payment details, and/or other personal/contact data of the Expert;
3.4.4. Offering Clients (directly and/or indirectly) or inducing them to pay for a Consultation by the Expert without using the Site or the services/Services provided by the Site (bypassing the Site), except in cases where the Client insists otherwise, in compliance with paragraph 3.6.3 of this Agreement;
3.4.5. Undertaking any other actions that may lead to establishing contact or interaction with the Client without using the Site or the services/Services provided by the Site (bypassing the Site);
3.4.6. Providing Clients with knowingly false information and/or promising Clients what is inherently impossible to guarantee;
3.4.7. Providing Consultations to Clients under the age of 18 (eighteen);
3.4.8. Providing Consultations to Clients on the brink of suicide;
3.4.9. Posting negative information about other Experts;
3.4.10. Disclosing in any way personal information obtained during the provision of a Consultation to third parties, particularly by posting Consultation stories on the Site.
3.4.10. When writing answers to general questions from Site Users, it is prohibited to:
3.4.10.1. Duplicate answers;
3.4.10.2. Provide answers that do not address the question asked;
3.4.10.3. Provide answers generated by artificial intelligence systems;
3.4.10.4. Invite Site Users to a consultation in a private chat;
3.4.10.5. Overemphasize the answer, such as highlighting the entire question in bold font, using a large font for the entire text. Highlighting in the answer should only emphasize what is necessary (a word or phrase).
3.4.10.6. Insert any images and pictures in the answer to the question unless they are the answer to the Site User's question (including pictures with printed text answers).
3.5. The Site User is obligated to:
3.5.1. Comply with the terms of this Agreement and the Mandatory Documents mentioned herein when using the Site and the services/Services provided by the Site;
3.5.2. Provide only accurate personal data and keep it up to date;
3.5.3. Immediately inform the Copyright Holder of any violation by the Client and/or Expert of their obligations under the consulting service transaction (provision of Consultation), as well as any claims related to the provision of the Consultation;
3.5.4. Fulfill other obligations stipulated by this Agreement and the Mandatory Documents mentioned herein.
3.6. The Expert is obligated to:
3.6.1. Fulfill the obligations specified in paragraph 3.5 of this Agreement;
3.6.2. Provide only clearly stated information in the Consultation, containing a direct answer to the specified Question;
3.6.3. In the case mentioned in paragraph 3.4.4 of this Agreement, when the Client insists on paying for the Expert’s Consultation bypassing the Site, inform the Site Administrator about this and pay the commission within 1 (one) calendar day after receiving payment from the Client;
3.6.4. Process the Client’s personal data in accordance with applicable laws and the Site’s Privacy Policy.
3.7. The Copyright Holder has the right to:
3.7.1. At any time, at its discretion or for technical or other reasons, terminate (temporarily or permanently) access to the Site or the services/Services provided by the Site to the Site User without prior notice and without compensation for any losses related to this;
3.7.2. At any time, require the Site User to confirm the data provided during registration or other use of the Site, including requesting the provision of appropriate supporting documents, or otherwise assist the Copyright Holder, and in the event of non-confirmation of the provided data or failure to provide them within the specified time and in the specified manner, to refuse to provide services or suspend their provision, including limiting access (denying access) to the Site or the services/Services provided by the Site and/or deleting the Site User's Profile, as well as refusing to conclude the Agreement or terminating the concluded Agreement without compensation for any losses related to this;
3.7.3. Establish and enforce, as well as cancel and amend established technical or other restrictions (limits) for the use of the Site and/or the services/Services provided by the Site, in particular, on Client payments for the provision of Consultations to the Expert's account on the Site, which from time to time will be brought to the attention of Site Users in the form and manner at the discretion of the Copyright Holder;
3.7.4. Modify, restrict access to, and/or delete any Content posted by the Site User, including if such Content does not comply with or violates (or may not comply/violate) the terms of this Agreement, without compensation for any losses related to this;
3.7.5. Cancel a withdrawal request if the requested amount includes a gift amount;
3.7.6. Cancel a withdrawal request and return funds in the manner in which the Site User's balance was replenished, if such an option is available;
3.7.7. Block the Profile and deduct funds from the Site User's balance in favor of the Site to compensate for losses to the Site in case of exchanging personal data to continue consultations outside the Site;
3.7.8. Establish or cancel established fees for providing Consultations, and change their amount;
3.7.9. Deduct funds for consultations paid for by fraudsters if the Site receives a request from the payment system to return the funds to the cardholder for the purpose of refunding;
3.7.10. Not participate in possible disagreements and disputes between Site Users;
3.7.11. In the case of blocking the Expert's Profile, freeze the Expert's account for up to 3 months and/or until obligations to all Site Users are fulfilled;
3.7.12. Other rights provided by this Agreement and the Mandatory Documents mentioned herein.
4.1. To place a request for Expert Consultation and subsequently receive it, the Site User must complete the mandatory registration procedure with the status of «User.» This requires filling out a Profile creation form, indicating their name (or pseudonym) and email address.
4.2. To provide the service of Consultation, the Site User must complete the mandatory registration procedure with the status of «Expert.» This requires filling out an Expert Profile creation form, indicating their username on the Site, their first and last name (or pseudonym), the minimum duration and cost of the Consultation, selecting a consulting area, and filling out a business card (description of their services).
4.3. During the registration process as an «Expert,» the Site User must link their Profile to their mobile phone number.
4.4. For registration as an «Expert» in the «Esoterics» category, the Site User must complete mandatory photo verification in the Profile. Without this verification, the Expert is not authorized to provide Consultations.
4.5. When registering, the Site User must not publish any photo in the Profile that contains defamation, insults, threats, incitement to violence and extremism, or any other materials prohibited by law. The use of other people's photographs without the owner's consent, photos of children, and nudity is prohibited.
4.6. The Site User is responsible for maintaining the accuracy of the information in their Profile.
4.7. Upon completion of registration, the Site User is granted access to their Profile, which means that the Site User is responsible for the security of their login data, non-disclosure of such data, and any actions performed on the Site using such data.
4.8. The Site User must immediately notify the Site of any unauthorized access to the Site and/or any security breach of their login data.
4.9. The Site is not responsible for any potential loss or damage to data that may occur as a result of the Site User's violation of clauses 4.7-4.8 of this Agreement.
5.1. By posting any Content on the Site and/or using the Site and/or the services provided by the Site, the Site User grants the Rights Holder a simple (non-exclusive) license to use such Content free of charge.
5.2. The simple (non-exclusive) license to use the Content mentioned in clause 5.1 of this Agreement is granted to the Rights Holder simultaneously with the posting of such Content on the Site and/or using the Site and/or the services provided by the Site for the entire duration of the exclusive rights to the objects of copyright and/or related rights that constitute such Content. The territory to which the rights provided by this license apply is not limited and includes all countries of the world.
5.3. Based on the provided license for the Content, the Rights Holder acquires the exclusive right to use the Content, in particular:
5.3.1. the right to reproduce the Content, which includes, in particular, the possibility of reproducing the Content in whole or in part in any tangible form, including making one or more copies of the Content, reproducing the Content in photo/video form, as well as recording it in the memory of an electronic device;
5.3.2. the right to distribute the Content, which includes, in particular, the possibility of distributing copies of the Content by selling, transferring in another way, or by renting, leasing, or other transfer, including importing for any of these purposes, as well as providing access to copies of the Content, including by network and other means;
5.3.3. the right to publicly display the Content, which includes, in particular, the possibility of any demonstration of the Content and its copies by any devices and means;
5.3.4. the right to publicly communicate (make available to the public) the Content, which includes, in particular, the possibility of communicating the Content in such a way that any person can have access to it in an interactive mode from any place and at any time of their choice;
5.3.5. the right to adapt the Content, which includes, in particular, the possibility of modifying the Content, including the possibility of altering or adapting the Content in any way, including translating the Content into another language;
5.3.6. as well as the exclusive right to grant permission (issue licenses, etc.) or prohibit the use of the Content and any of its parts/elements by other persons in any form and in any way.
5.4. If the Content and/or its parts/elements do not constitute objects of copyright and/or related rights, the Site User, by posting, provides such Content to the Rights Holder for use in any way, including for the purpose of accumulation, storage, deletion, systematization, modification, recording, distribution, transfer, and providing access to the Content, at the discretion of the Rights Holder.
6.1. The Site User has the right to post Content solely in accordance with the provisions of clause 3 of this Agreement.
6.2. Site Users are also prohibited from:
6.2.1. creating a new Question to supplement a previous one;
6.2.2. posting a Question that does not imply or require an answer;
6.2.3. using inappropriate Content formatting that hinders its perception or readability, in particular, highlighting all or most of the text in bold, italics, or using uppercase letters for the entire text;
6.2.4. posting Content that does not correspond to the theme of the Site or the selected category;
6.2.5. posting a Question regarding any, including not yet committed, illegal actions (e.g., «How to avoid paying taxes, loans...?», «How to deceive someone...?»);
6.2.6. duplicating questions in the general «Questions» section on the Site.
6.3. Questions posted by Site Users in the general «Questions» section are accessible to all Site users and are indexed by search engines.
6.4. The Rights Holder is in no way associated with and bears no responsibility for the Content posted by the Site User and/or to which the Site User has provided access using the Site and/or services provided by the Site. The Rights Holder does not conduct any checks on the content, accuracy, or safety of such Content or any of its parts/elements, nor its compliance with applicable law. The Rights Holder also does not verify the Site User's possession of the necessary rights and permissions to use such Content, including its posting.
6.5. All responsibility for posting and/or providing access to Content, its content, including its accuracy and safety, and its compliance with applicable law, lies with the person who created such Content and/or posted it and/or provided access to it on the Site and/or using the Site and/or services provided by the Site.
6.6. In the event of a violation of the rights and/or legitimate interests of the Site User regarding the use of the Site and/or services provided by the Site, the Site User should notify the Rights Holder by sending a notice with a detailed description of the violation and a corresponding link to the material that infringes their rights and/or legitimate interests.
7.1. Any decision made by the Administrator and/or Moderator is based on the requirements of compliance with the Site's User Agreement.
7.2. Dialogue with the Administrator and/or Moderator regarding violations should be conducted only in a private Chat.
7.3. The Administrator and/or Moderator may block any post or topic if they believe that further development of the topic will not lead to a constructive dialogue.
8.1. To receive a free Consultation, the Client must post the corresponding Question in the Chat with the Expert (if the possibility of providing free Consultations is indicated by the Expert) and/or in the general «Questions» section on the Site.
8.2. To receive a paid Consultation, the Client must post the corresponding Question in the Chat with the Expert (if the possibility of providing paid Consultations is indicated by the Expert) and pay for the provision of such a Consultation at the price set by the Expert, as well as the amount of commissions established by the Site.
8.3. The terms of the consulting service transaction (provision of Consultation) are set by the Expert or by mutual agreement between the Expert and the Client.
8.4. The unconditional, full, and irrevocable acceptance (acceptance) by the Client of the terms of the paid consulting service transaction (provision of Consultation) with the Expert is the Client's payment for such a service.
8.5. If the consulting service (provision of Consultation) was not provided by the Expert or was provided improperly, the Client has the right to a refund. To do this, the Client may, within 3-7 days from the date of payment for the provision of such Consultation, use the «Request Arbitration» function available on the Site and provide a detailed description of the complaint.
8.6. If the Expert independently guaranteed the result of the consulting service (provision of Consultation) to the Client, they are obliged to fulfill the terms of their guarantee.
8.7. If the Expert agrees with the Client's complaint, they have the right to independently return the payment amount for the Consultation to the Client.
8.7. If the Expert disagrees with the Client's complaint, they have the right to provide their arguments regarding the dispute in the comments to the complaint.
8.9. If the Expert provides their arguments regarding the complaint or if the Expert does not use this opportunity, the Client's complaint, as specified in the previous subparagraphs of this clause, properly prepared and submitted, will be reviewed by the Site's Arbitration Commission within 2 (two) weeks. Based on the results of such a review, the payment amount for the Consultation may be transferred to the Expert or refunded to the Client.
8.10. The paid consulting service (provision of Consultation) is considered properly rendered by the Expert and accepted by the Client if, within 72 (seventy-two) hours from the date of payment for the provision of such Consultation, the Client does not use the «Request Arbitration» function available on the Site.
8.11. All transactions for the provision of consulting services (provision of Consultation) are concluded between the Client and the Expert. The Rights Holder is not a party to such a transaction and is not responsible for its execution. In all cases, the Rights Holder acts solely as an information intermediary in placing information when submitting a request for the provision of consulting services (provision of Consultation), processing and executing the corresponding transaction, and provides the Client and Expert with technical means to use them to ensure the possibility of submitting requests for the provision of consulting services (provision of Consultation) and their execution within the framework of concluded transactions, as well as processing payments for services provided by the Expert. The Rights Holder is not responsible for the execution of transactions for the provision of consulting services (provision of Consultation), does not verify or control them, including not being responsible for the timing and quality of services provided by the Expert to the Client.
9.1. In accordance with this Agreement, the Expert commissions the Rights Holder, and the Rights Holder undertakes to perform the following actions («Agency Services»):
9.1.1. provide the technical capability for the Expert to post Content on the Site or using the Site, including posting Consultations, information in their Profile, and viewing Content posted on the Site, in particular, requests for Consultations;
9.1.2. provide the technical capability for the Expert to interact with Clients using the Site and/or services provided by the Site, including entering into transactions with them for the provision of consulting services (Consultations) and providing such Consultations;
9.1.3. receive and transfer payments for the provision of Consultations from Clients to the Expert's account on the Site;
9.1.4. perform other actions provided for in this Agreement.
9.2. The Rights Holder is not obligated to accept any recommendations from the Expert regarding the provision of Agency Services in accordance with this Agreement.
9.3. The Rights Holder undertakes to provide the Expert with reports on the Agency Services rendered, by placing information in their Personal Account, including payments received from Clients for the provision of Consultations by the Expert.
10.1. The Expert receives payment for the provision of a Consultation directly from the Client. This fact is recorded in the payment history in the Personal Account.
10.2. The remuneration of the Rights Holder (Site commission) is 30% of the payment amount from the Client for the provision of the Consultation.
10.3. The remuneration of the Rights Holder (Site commission) is payable by the Client during the payment process for the provision of the Consultation.
10.4. The funds received for providing a Consultation to the Client are credited to the Expert's account on the Site ySoul.com and become available for withdrawal within 3–7 days.
10.5. The Expert can submit a request to withdraw funds from the account on the Site ySoul.com to their personal payment details.
10.6. Funds requested for withdrawal from the 1st to the 15th day of the month, inclusive, are transferred by the 22nd day of that month, inclusive. Funds requested for withdrawal from the 16th to the last day of the month, inclusive, are transferred by the 7th day of the following month, inclusive.
10.7. A withdrawal request may be canceled by the Site unilaterally in case of detection or suspicion of fraud, other illegal actions, or any violations of this Agreement or the Mandatory documents mentioned therein, for further investigation.
10.8. Transfers under this Agreement are made using the payment details specified by the Expert in the Personal Account.
10.9. The Site may cancel the withdrawal to the specified payment details by the Expert if the use of these details is detected from another Expert's profile.
10.9. The Site ySoul.com, as well as the Rights Holder, is not a tax agent and bears no responsibility for any tax obligations related to the payments received by Experts from Clients.
11.1. By accepting the terms of this Agreement, the Site User thereby confirms and guarantees that:
11.1.1. they possess all the rights and powers necessary to enter into and execute this Agreement;
11.1.2. the use of the Site and/or the services provided by the Site will be carried out solely for the purposes provided and permitted by this Agreement, in accordance with the terms of this Agreement and the requirements of applicable law;
11.1.3. the use of the Site and/or the services provided by the Site by such Site User does not violate any rights of third parties, including property and/or personal non-property rights, and their legitimate interests, as well as the requirements, prohibitions, or restrictions established by current legislation, and the law of the state of their location;
11.1.4. any Content that they post or to which they provide access using the Site and/or the services provided by the Site does not violate any rights of third parties, including property and/or personal non-property rights, and their legitimate interests, as well as the requirements, prohibitions, or restrictions established by current legislation, and the law of the state of their location, and that such Site User possesses all the rights and permissions necessary to use such Content, including its posting on the Site.
12.1. The Site User bears exclusive responsibility for any violation of obligations established by this Agreement and/or the Mandatory documents mentioned in it and/or applicable law, as well as for all consequences of such violations, including any losses that may be incurred by the Rights Holder and/or third parties as a result of such violation.
12.2. In case of violation by the Site User of the terms of this Agreement and/or the Mandatory documents mentioned in it and/or the requirements of applicable law, the Rights Holder has the right to restrict access to the Site and/or the services provided by the Site or otherwise limit, suspend, or terminate the provision of services to the Site User in accordance with this Agreement without compensation for any losses in this regard. The Rights Holder also has the right to restrict access to the account on the Site and/or deduct funds from such an account to pay the penalty amount (if the collection of the penalty is provided for by this Agreement), as well as to compensate for losses caused to the Rights Holder and/or third parties as a result of such a violation.
12.3. If the funds deducted from the Expert's account on the Site are insufficient to pay the penalty amount (if the collection of the penalty is provided for by this Agreement), as well as to compensate for losses caused to the Rights Holder and/or third parties as a result of the violation committed by the Expert, the Expert is obliged to compensate for the missing amount.
12.4. Losses caused to the Rights Holder as a result of the Site User's violation of this Agreement are recovered from the Site User in full, in addition to the penalty amount (if the collection of the penalty is provided for by this Agreement).
12.5. In the event of any third-party claims regarding the Site User's violation of any property and/or personal non-property rights of third parties and/or requirements, prohibitions, or restrictions established by applicable law, the Site User is obliged, at the request of the Rights Holder, to undergo official identity verification and provide the Rights Holder with a notarized commitment to independently and at their own expense settle the submitted claim.
12.6. In the event that the Rights Holder is held liable or subjected to penalties in connection with the Site User's violation of the rights and/or legitimate interests of third parties and/or requirements, prohibitions, or restrictions established by applicable law, the Site User is obliged to fully compensate the Rights Holder for the losses caused.
12.7. The Rights Holder is released from any liability in connection with the violations committed by the Site User as mentioned above.
13.1. This Agreement may be amended or supplemented by the Rights Holder at any time unilaterally without prior notice to the Site User and without compensation for any losses in this regard.
13.2. Any changes/amendments to the Agreement take effect from the moment of their publication on the Site ySoul.com. The Site User is duly notified of such changes/amendments from the moment the updated version of the Agreement is published on the Site.
13.3. By using the Site ySoul.com after the publication of any changes/amendments made to this Agreement, the Site User thereby accepts unconditionally, fully, and irrevocably all the terms of the updated version of the Agreement and agrees to comply with them obligatorily.
13.4. This Agreement may be terminated unilaterally by the Rights Holder, in particular but not limited to, if the Site User violates the terms of this Agreement, including the Mandatory documents mentioned therein.
14.1. All disputes arising from or in connection with this Agreement shall first be resolved through negotiations within 30 (thirty) calendar days after one Party notifies the other Party of the nature of the dispute and initiates negotiations.
14.2. If such disputes cannot be resolved through negotiations, all disputes arising from or in connection with this Agreement shall be submitted for consideration to the court at the location of the Rights Holder.
15.1. Any notices, requests, or other communications («notices») provided by the Parties to each other must be in writing.
15.2. Notices provided by the Site User must be sent to the email address: support@ySoul.com, unless otherwise specified in this Agreement.
15.3. Notices provided by the Rights Holder must be sent to the email address of the Site User provided during registration on the Site, unless otherwise specified in this Agreement.
15.4. The date of receipt of a notice is considered to be the moment of receiving the postal item, including registered mail, electronic delivery confirmation when sent by email or fax, or the day of delivery in the case of courier delivery.
16.1. This Agreement constitutes the complete understanding between the Rights Holder and the Site User regarding any use of the Site.
16.2. This Agreement is governed by, interpreted, and shall be enforced in accordance with the law of England and Wales.
16.3. Issues not regulated by this Agreement or the Mandatory documents mentioned therein shall be resolved in accordance with the law of England and Wales.
16.4. If any provision of this Agreement is invalid or unenforceable, it will be deemed excluded from the Agreement, and the remaining provisions of the Agreement will remain in force.
16.5. Rights and obligations under this Agreement may be transferred to the legal heirs and successors of the Parties in cases of succession.
16.6. Any Expert consultations or answers to questions contained in the «Medicine» category (as well as in other categories) under no circumstances constitute advertising or the provision of medical services. The Site is not responsible for the medications prescribed by the Expert and recommends consulting the appropriate medical institution or treating physician to discuss potential risks of taking the medications recommended by the experts. The Site User, deciding to follow the Expert's recommendations, assumes responsibility for possible consequences.
16.7. All services provided on the site are not educational and are not aimed at enlightenment but are purely advisory.
