Help
ySoul.com is a platform for anyone seeking professional guidance in the field of esotericism.
At ySoul.com, you can choose from a wide range of experts in various esoteric subcategories—such as numerology, astrology, tarot reading, clairvoyance, and many more. Get your questions answered online with ease.
To interact with experts on the site, you must register first. Without completing the registration and activating your profile, experts won’t be able to see your messages in their chat. Make sure you sign up and activate your profile to ensure your inquiries are visible to the experts.
You can find the full list of experts by clicking on the «Experts» tab in the blue menu at the top. From there, select the subcategory that interests you.
For more detailed information about an expert and to read reviews, click on their name or photo.
The site offers the opportunity to register and provide online consultations in the field of esotericism. By registering as an expert, you can respond to client inquiries or provide consultations via chat, video, or audio.
To become an expert on the site, follow these simple steps:
– Register as a Client: Sign up on the site as a client. Make sure to confirm your registration through the email verification sent to you.
– Upgrade to Expert: In your profile, click the “Become an Expert” button. During this process, you’ll need to link your profile to your mobile phone number (this can be done from the full version of the site).
To consult in the field of esotericism, you must verify your profile photo. Send a high-quality photo of any identity document to photo@ySoul.com. Include a link to your site profile or the email address you used for registration in your message.
Anyone with useful knowledge in any area of esotericism who wants to earn money through consultations can become an expert on our site.
Do friends often ask you questions in a field where you excel and you gladly offer them advice? Now you can get paid for your expertise on ySoul.com .
There’s no need to travel, get a job, register as a sole proprietor, rent an office, or invest money. You can consult online from the comfort of your home and get paid for each consultation.
You can discuss the terms of the consultation with the expert for free. Only pay for the consultation after you are confident in the expert’s competence.
Experts set their own consultation fees and conditions. We recommend clarifying the terms, timing, and guarantees before making a payment.
Some experts offer free consultations, but if you find their advice helpful, you can choose to give them a gratuity.
To pay for a consultation, enter the agreed amount (minimum 5 usd) in the box next to the expert’s photo and click the “Pay” button. If an amount is already displayed, update it to the one you discussed with the consultant.
If your balance is zero, please top up your account first (see the section below: “How to Top Up Your Account?”).
The site administration is not responsible for the quality of services provided by the experts (see the "Rules" section).
To pay for a consultation, you need to top up your account on the site first.
Steps to Top Up Your Account
Access the Top-Up Menu: Click on the coin icon in the top main menu and select the “Top Up” option.
Choose a Payment Method: You can top up your account using:
– Bank Cards: Visa, MasterCard, Mir.
– Electronic Money: Webmoney.
Complete the Transaction: Follow the on-screen instructions to complete your payment.
You can top up your account from almost anywhere in the world.
In most cases, funds are credited to your account within a few minutes.
In this case, you can top up your account with Webmoney electronic money.
To top up your account:
– click on the coins in the top menu of the site with the inscription Deposit
– specify the desired top-up amount
– click on the Deposit button
– follow the necessary steps to fund your account
– wait for the funds to be credited to your account on the website
If you are unable to top up your account, contact the support team at ySoul.com for assistance and prompt help.
To ask a question, go to the "Questions" section in the blue menu at the top of the page. In the editor (at the top of the page), write your question and confirm by clicking the “Get Answer” button on the right. Then, choose the appropriate category and publish your question.
You can also check the «Ask Anonymously» box if you prefer to keep your profile identity private. This way, no one will know which profile the question was asked from.
If you have been awarded free VIP credits as a bonus for increasing your Business level, you can use them as follows:
From the Full Version of the Site
– Navigate to «Questions»: Go to the «Questions» section in the blue menu at the top of the site.
– Write Your Question: Enter your question text and click on the “Get Answer” button.
– Add Information: In the text editor, include all the necessary information in your question and click the “Publish” button.
– Set Complexity: In the «Post Conditions» section, choose the complexity of your question: «Simple,» «Medium,» or «Complex.»
– Apply Discount: Activate the checkbox at the bottom next to “10 usd discount for 1 VIP credit.”
– Publish: Click the “Publish” button and wait for expert responses to your question.
From the Mobile Version or ySoul App
– Ask a Question: Tap the «Ask Experts» button on any page of the site.
– Select Category: Choose the appropriate category for your question.
– Write and Attach: Write your question and attach any necessary information, then tap “Ask Question.”
– Set Complexity: On the question publication page, tap the green “Pay” button, select the complexity of your question: «Simple,» «Medium,» or «Complex.»
– Use VIP Credit: Activate the checkbox “Use 1 VIP credit for 10 usd discount.”
– Pay and Publish: Tap the “Pay” button and wait for the experts’ responses.
Under the answer, click the thumbs-up icon if you like it, or thumbs-down if you don't. You can only select a favorite answer from the full version of the website.
You can also choose the Best answer by clicking the corresponding link under the answer. This selection can be made from both the full and mobile versions of the website.
It is not possible to change the «Best answer» rating.
Log in and click on the question mark in the top main menu of the website. Then, open your question by clicking on its text or the «Read More» button below the text. The answers will appear below the question.
Paid questions are always positioned above free ones in the feed, and experts see them before others. The higher the cost of the question, the greater the chances of receiving high-quality answers. We guarantee responses only to paid questions.
If the following conditions are not met, the site automatically refunds your payment (except in cases where you have selected the Best or Favorite expert answer):
· Question for 10 USD – At least one expert will respond within 24 hours. We will refund your money if you do not receive any responses within 24 hours.
· Question for 20 USD – Between 3 to 10 experts will respond within 24 hours. We will refund your money if you do not receive any responses within 6 hours, or if the number of responses within 24 hours is less than 3.
· Question for 50 USD – Between 5 to 20 experts will respond within 24 hours. Additionally, the expert whose answer you select as the Best will provide you with a 15-minute free consultation to clarify the situation regarding this question.
We will refund your money if you do not receive any responses within 2 hours, or if the number of responses within 24 hours is less than 5.
Please note:
· If at least one Favorite or Best expert answer is selected for the question, the question is closed and marked as «Resolved». Refunds are not possible for such questions as the monetary reward will be sent to the selected experts.
***If a Favorite answer is selected but not a Best answer, the question will automatically close 5 days after its publication. In such cases, it will no longer be possible to select a Best answer.
***If the Best answer is selected, the question is automatically closed.
***The question will not be closed automatically if the author of the question has not marked any expert's answer as Favorite or Best.
· Refunds are only processed for open questions. Do not delete the question until you have received the refund for it.
In the chat: text, voice*, or video. You can always choose the communication option that suits you best. Chat consultations are always confidential. Only you and your interlocutor can see the text.
In the chat, you can send attachments if needed during the consultation. These can be files up to 20 MB in the following formats: gif, jpeg, png, svg, tiff, txt, html, csv, xml, pdf, doc, docx, xls, xlsx, ppt, pptx, odt, odp, ods.
* Experts independently decide whether they want to receive voice messages from clients. If an expert has disabled this feature in their settings, sending voice messages in their chat will be unavailable.
Click on the «Chat» button in the expert's profile. If the expert is not online, leave a message with your questions and the time that is convenient for your consultation.
Click on the «My Messages» section (envelope icon in the top main menu of the website), then click on the «Rate» link, or open the chat with the expert and click on the «Rate» button.
You can rate the expert if they have sent you 10 or more messages in the chat. Choose a rating – Excellent, Okay, or Poor, and if you wish, leave a comment.
Reasons why you cannot evaluate an expert:
– You gave the previous rating less than 2 weeks ago;
– The expert has sent you less than 10 messages;
– You have registered as an expert on the site (even if at the moment you are not an expert (went on vacation)).
An expert cannot leave a review on the ySoul.com website.
Go to «My Consultations» and click on the red circle. The expert will be added to your blacklist and will no longer bother you.
To remove an expert from your blacklist, go to the main top menu with the envelope icon, then navigate to the «Blacklist» tab and click the option to remove the user from the blacklist.
This can only be done from the full version of the website.
The expert likely violated one of the site's rules. Please contact the site's support team. We will inform you about the status of the block and whether the expert's profile will be restored. Usually, the duration of the block depends on the expert, and most blocks are not serious.
All clients are assigned a Business Level based on the amount spent on consultations.
Business Levels are divided into 6 levels — Standard, Standard Plus, Silver, Gold, Platinum, and Diamond.
Bonuses are awarded for each acquired business level. Your profile shows how much you need to spend to reach the next business level and the bonuses for it.
The higher your business level, the more bonuses you receive.
You can view your current business level in your profile: in the main top menu, select the «My Profile» section. The business level is indicated in the main description next to your profile photo.
Your friend is a user who visited ySoul.com for the first time through your invitation (or via a link to your account) and then registered within an hour.
You receive bonuses for invited friends: a free VIP question and up to 500 RUB. You can read more about earning bonuses on the invite friends page.
You can switch to the full version in the mobile browser on your device.
Step 1:
If you are using the app, close it. Open the browser on your mobile device and go to www.ySoul.com/
Step 2:
After logging into your profile, select the «Full Version» option at the bottom of the page.
For devices with the Android operating system, we recommend using Google Chrome. For devices with the iOS operating system, we recommend using the Safari browser.
Unfortunately, this situation can occur on iOS devices and outdated Android devices. If you encounter such an issue, we first recommend updating your device to the latest version.
We recommend using the latest version of Google Chrome for devices with the Android operating system and Safari for iOS operating systems with version 12.2 or higher.
Using the mobile version of the website in the device's browser may help resolve the issue. Access the website through the browser, log in, and enter the chat with your expert.
Step 1:
To use the video/audio chat from a mobile device, please access the website through a browser.
Step 2:
Click the login button and sign in: enter your username (which is always your email) and password.
Step 3:
From your profile in the browser, go to the chat with your expert and contact them by selecting an audio or video call.
Have a great consultation on the site!
The app is a separate program on your phone adapted for easier use of the website.
Not all website functions are available in the app yet, and some sections may not work or be missing. We recommend using the mobile version if you cannot do something in the app.
To access the mobile version:
1. Go to the website through your browser.
2. From the mobile version, you can easily switch to the full version (the option is at the bottom of the page) and back to use all functionalities.
For Microsoft Windows, audio/video chat works in the following browsers:
— Edge version 40.15063 and above
— Firefox version 44 and above
— Google Chrome version 56 and above
— Opera version 43 and above
— Yandex version 16 and above
For macOS, audio/video chat works in Safari version 12.1 and above.
For stable audio/video chat performance, the internet connection speed should be at least 2.8 Mbps.
To achieve maximum browser compatibility with audio/video chat, make sure you have the latest available version of your browser installed.
For Chrome:
1. Click the camera icon in the top right corner.
— If there are no devices to select in the opened window, it means the microphone and camera are not connected or are being used by another program or browser. Close other programs, browsers, and current tabs with chats. Try the call again.
2. Select the camera and microphone from the dropdown menus. (Usually, you need to choose a device other than «default device»).
3. Allow the site to use the camera and microphone by checking the option «Always allow this site to...»
4. Click «Done.»
5. Press the F5 key on your keyboard.
— The webcam should turn on.
To increase your chances of receiving effective consultation from a professional, follow these simple tips:
– Pay attention to how long the expert has been registered on the site.
– Also, check when the expert was last active on the site.
– Evaluate the expert's activity — if they registered a year ago but have only received a few reviews and answered one general question, be cautious about accepting paid services from them.
– Consider the expert's rating — it provides a good indication of the expert's reputation on the site.
– Avoid interacting with experts outside the site and, importantly, do not make payments outside the site. In such cases, the administration will be unable to help you.
– Request written confirmation of commitments in the chat — in case of a complaint, the administration can only verify the text chat, not audio or video chats.
– If you plan to order work that takes longer than the arbitration period, it is better to approach an expert who has been actively working on the site for a long time.
– The site offers the possibility to file for arbitration if 3 to 7 days have passed since the payment (how to do this is described in the next section).
– If the work takes longer than the arbitration period, it is recommended to discuss the work guarantees with the expert before starting. In such cases, the expert provides the guarantees and commits to fulfilling them. Record the terms of the agreement in text form (in the chat), as this can help resolve any conflicts.
You can, within 3-7 days after paying for the consultation (depending on the business level of your profile), select the «My Payments» section in the main top «Menu» and click on the «Submit to Arbitration» link next to the consultation with the expert. Please provide a detailed description of the situation.
If the expert agrees with your complaint, they can refund the money themselves. Otherwise, the expert can leave a comment (visible to both you and the administration), and your request will be reviewed by the Arbitration Commission. The review period is within 14 days, but we usually do it faster. The Commission's decision may either transfer the money to the expert or refund it to you.
For the Arbitration to consider disputes as impartially as possible, one main condition must be met — all communication between you and the expert must take place exclusively within the project's framework. We can protect the client and help resolve disputes only if the payment and communication occurred within the site's channels.
If more than 3-7 days have already passed after paying for the consultation, there are no guarantees of a refund from the expert. But we ask you to definitely contact the site support, we will check what can be done in your situation.
Payment for expert services outside this platform is prohibited. Transfers not through the site are only possible if you are unable to top up your account using any of the methods listed on the top-up page. In this case, please be sure to coordinate with the site's support team.
Payment through the site helps protect you from unscrupulous experts, ensures the possibility to submit to arbitration in case of an unsatisfactory consultation, and contributes to achieving the next business level on the site.
You can delete your profile independently.
If you are on the full version of the ySoul.com website, go to «Menu» — «My Profile» and select «Delete Profile.»
If you are using the mobile version, please switch to the full version of the site by clicking the «Full Version» link at the bottom of the page and then follow the above instructions.
If you are using the ySoul mobile app, copy and open the link ySoul.com?force_full_version in your browser. Then go to your profile, navigate to «Menu» — «My Profile,» and select «Delete Profile.»
If you have difficulty accessing your profile, you can contact the site support team by writing to support@ySoul.com.
The account will be deleted with the possibility of restoration. We retain the transaction history on the site to prevent fraudulent activities according to the user agreement.
ySoul.com experts are prohibited from counseling a client if he is on the verge of suicide. In such cases, assistance is provided by specially trained people.
If you are in a state of suicidal crisis or experiencing emotional distress, be sure to seek help from the crisis services of your country, follow the link to select.
